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Thank you for responding to Sinetcom's Customer Satisfaction survey. We are very interested in your experience with Sinetcom's service, and use this information as an important means of improving how we respond to future issues. We appreciate your feedback!


First Name* :
Last Name* :
Company* :
Service Request Number* :
Description of Service Request* :
E-mail* :
 
Using the scale below, please indicate how satisfied you were with each of the following items related to this most recent Technical Support experience:

 
 

 
  Not at all
Satisfied
1		 2 3 4 5 6 7 8 9 Extremely
Satisfied
10
  Time it took to access an Engineer 
  Engineer's communication/language skills 
  Engineer's level of technical expertise related to your issue 
  Engineer's level of professionalism and courtesy 
  Engineer's ability to understand your needs 
  Engineer's willingness/desire to help you 
  Total time required to resolve your issue 
  Effectiveness of Engineer's status updates and follow up 
  Effectiveness of solution provided by Technical Support Engineer 

Overall satisfaction
Not at all
Satisfied
1
 
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
Extremely
Satisfied
10
 
Message to Technical team* :
  

* = You must fill this field .